Everlast Guarantee^™

Lose Or Break ‘Em We’ll Replace ‘Em™

Lost, stolen, damaged or broken - submit a claim for a brand new pair. One flat processing fee, no runaround.

$15 / $25

Processing fee per pair
Domestic USA / International

1 claim

Per pair, for the lifetime of that pair

4 ways Lost · Stolen · Damaged · Broken

*Everlast does not apply to prescription glasses and readers like it does for non-prescription sunglasses. Instead, we offer a one-time credit of 50% towards a replacement pair of full price prescription glasses or readers within one (1) year of purchase.

What's covered

Four ways we've got you

The Everlast Guarantee™ covers Neven sunglasses and eyewear, including Mystery Pairs, that are lost, stolen, damaged, or broken. Eligible purchases qualify for replacement benefits under the terms of the program. Cases, accessories, and removable side shields are not covered.

Lost

Left them on a truck seat, a job site, a boat rail. Gone is gone - file a claim.

Stolen

Someone else decided they looked better on them. Covered all the same.

Damaged

Scratched, crushed, sat on, dropped down a ladder. It happens.

Broken

Snapped arm, cracked lens, blown hinge - submit a claim for a brand new pair.

How it works

Three steps to a new pair

No paperwork, no runaround. Just your order number and a small processing fee.

Look up your order

Enter the email address and Neven Eyewear order number from your purchase - or pick Amazon or TikTok under “Where did you buy?” and use that order number instead. Signed-in customers with registered products can skip straight ahead.

Pick your replacement

Choose the exact same style and color as your original purchase. If that style is no longer available, choose any pair of equal or lesser value.

Pay the processing fee

$15 per pair in the Domestic USA, $25 USD per pair International. Then we ship your brand new pair out to you.

The fine print, in plain English

What you get

Your replacement pair

If your sunglasses have been lost, stolen, damaged or broken, you can submit a claim for a brand new pair of the exact same style/color as your original purchase for a small processing fee. You can choose the exact same style/color as your original purchase.

If that style is no longer available, choose from any pair of equal or lesser value (limit one time usage per pair).

The processing fee

A small, flat fee per pair - that’s the whole cost of a replacement.

$15Domestic USA / pair

$25 USDInternational / pair

Each originally purchased pair of non-prescription sunglasses is eligible for a one time replacement claim during the lifetime of that pair.

Start your claim

Let’s find your order

To submit an Everlast Guarantee™ claim, you’ll need one of the following:

A Neven Eyewear order number (begins with #NVN)
Your Amazon order number
Your TikTok Shop order ID
To be signed in to a Neven Eyewear customer account with registered product(s)

Where did you buy? *

Neven Eyewear Amazon TikTok

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On Off SHOW PRESCRIPTION PAIRS

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Need help with your Everlast claim? Contact us.

Questions

Frequently asked questions

What is covered by the Everlast Guarantee™?

How many times I can use the Everlast Guarantee™?

Each originally purchased pair of non-prescription sunglasses is eligible for a one time replacement claim during the lifetime of that pair. Everlast replacement orders are not eligible for additional claims.

Prescription glasses are eligible for a one-time 50% credit toward a full price replacement pair within one year of the original purchase.

What if my original pair is sold out or no longer available?

When the original pair is unavailable, you can choose any pair of equal or lesser value under the Everlast Guarantee™ program terms.

What do I need to file my Everlast Guarantee™ claim?

To submit an Everlast Guarantee™ claim, you must have one of the following:

A Neven Eyewear order number (begins with #NVN)
Your Amazon order number
Be signed in to a Neven Eyewear customer account with registered product(s).

*Original orders must include an NVN or Amazon/TikTok order number, or proof of purchase from one of our authorized retailers. The Everlast Guarantee™ does not cover purchases from eBay, Mercari, Poshmark or other non-authorized third-party retailers.

How do I find my Amazon order number?

Sign in to Amazon and open Your Orders, then find the order containing your Neven Eyewear. The order number is 17 characters in three segments - for example, 123-ABCDEFG-9876543.

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How Do I Find My Amazon Order Number?

Amazon Order Numbers must be retrieved from your Amazon account.
To find your 17-character unique Amazon Order Number (e.g. 123-4567890-1234567) navigate to Account & Lists → Your Orders while logged into your account used for the purchase. The number appears in yellow under each item's title, formatted as three segments (e.g., 123-ABCDEFG-9876543).
Mobile users can swipe left on app orders to reveal "View Order Details" with the ID.

How Do I Find My TikTok Order Number?

TikTok Order IDs must be retrieved from your TikTok account.
To find your TikTok Order ID, open the TikTok app and go to Profile → Orders (or TikTok Shop orders) while logged into the account used for the purchase. Open the order details - the Order ID is listed there.

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INTERNATIONAL EVERLAST

Our records show that your last order was shipped to an international address (outside of the U.S.). Will this order also be shipped international?

Yes