Refund policy

RETURN & EXCHANGE POLICY

We have a 30-day return policy, which means you have 30 days after placing your order to request a return/exchange. Exchange orders and Everlast Warranty claims are not eligible for returns/exchanges. Begin a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return/exchange, you can begin by clicking >> HERE << . If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note:

• One Return or Exchange: You can return OR exchange only once per order within 30 days of the purchase date. Everlast claims and exchange orders are not eligible for returns/exchanges. Prescription eyewear and readers are not eligible for exchange due to their custom nature.
• Return: To return items purchased under the Buy 1 Get 2 Free offer for a refund, you must send back all 3 pairs together.
  *Prorated returns cannot be processed.
• Exchange: If you only want to exchange for different pairs, you do not need to send all 3. Simply submit a request for the ones you wish to exchange and select the new pairs that we will ship out upon receipt of your package to the warehouse.
• Condition of Items: Items must be in their original, unused condition. If there are signs of use, a fee may be deducted from your refund.
• Packaging: Please return items in their original packaging, along with the cloth pouch, box, and included hard case (Cosmic & 23 styles only). For Z87+ styles that include removable side shields, the original side shields must also be returned with the eyewear. Incomplete pairs may not be eligible for a refund or exchange.
• Shipping: Once you print the return label, make sure to mail the items within 10 days. Late returns will not be accepted.
• Non-Returnable Items: Mystery Box pairs, replacement Z87+ side shields, cleaning kits, eyewear straps, and cases cannot be returned. These items are Final Sale and cannot be returned or exchanged.

*International customers are responsible for return postage and must mark all customs forms as "Returned Merchandise." We also recommend labeling the outside of the package as "Returned Merchandise" to help ensure proper customs processing.

You can always contact us for any return questions on our Contact page.

DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Requests received after 30 days will be treated as an Everlast Claim.

REFUNDS

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

INTERNATIONAL RETURNS & EXCHANGES

**International customers are responsible for return postage due to customs forms requirements.

EU RIGHT OF WITHDRAWAL

If your order was shipped to an address within the European Union, you have the right to withdraw from your purchase within fourteen (14) days of receiving your order.

To exercise your Right of Withdrawal, complete our EU Right of Withdrawal Form or contact our Customer Support team before the fourteen (14) day withdrawal period expires.

Returned items must be returned in substantially the same condition in which they were received and include all components, accessories, and other items originally included with the order. The original shipping box, mailer, or other outer packaging used for delivery is not required.

Unless otherwise required by applicable law, the customer is responsible for all return shipping costs, duties, taxes, fees, and any other expenses associated with returning the product.

Please note that certain products may be excluded from the Right of Withdrawal where permitted by applicable law, including personalized or custom-made items.

Return Instructions

1. Clearly write the following on the outside of the package: [ORDER NUMBER] EU WITHDRAWAL RETURN
2. Carefully package the item to prevent damage during transit.
3. Ship the package to the following address:
   Neven Eyewear
   Attn: EU WITHDRAWAL RETURN
   822 Silver Palm Ave
   Melbourne, FL 32901
   USA