All you need is your order number and/or email to process your replacement.
Protect your eyes and sharpen your vision with a polarized color-enhancing lens.
If for any reason you decide to return your purchase, don’t worry, it’s on us!
Plain and simple. Mystery pairs are any pair our team decides to send you. There is no refunds or exchanges on mystery pairs. If you purchase a mystery pair you are stuck with them for life :)
Let’s face it, there’s a good chance something could happen to your sunglasses. If your Nevens have been lost, stolen, or broken, don’t worry, we’ll cover it for you with our Everlast Guarantee. Just click here to submit a claim and for a super small processing fee of only $11.50 (for U.S. orders) and $20 (international), you’ll receive the exact same style/color as your original purchase. (Limit two time usage per order)
Free U.S shipping is included on every order over $35+.
All domestic orders greater than $35 will receive FREE SHIPPING unless alternate shipping is requested. All orders under $35 are shipped in whichever method is requested.
All orders placed before 1:00 pm EST will be shipped the same day M-F. All orders placed Saturday and Sunday will be shipped on the next business day.
Free 30-Day Returns & Exchanges
We want you to love your new shades, but we get it – sometimes it just doesn’t work out. Whether you didn’t love it, or you want to exchange for a different frame, you can return your order up to 30 days after your purchase date for a full refund or exchange.