Shipping Policy

Shipping times shown at checkout are estimates based on information provided by the carriers. UPS Next Day Air is the only guaranteed date delivery service we offer. This guarantee does not apply to delays caused by weather, natural disasters, or other carrier force majeure events.

If UPS Next Day Air fails to deliver on time, shipping fee refunds are only issued if UPS approves the claim. Neven cannot guarantee claim approval and is unable to refund shipping fees without carrier authorization.

All other shipping methods, including Free Shipping, UPS/FedEx services, and USPS services, are estimated delivery timeframes only and do not carry delivery guarantees.

FedEx and UPS shipping options are valid for domestic street addresses only. They are not available for delivery to PO Boxes, APO, DPO, FPO, Puerto Rico, or other U.S. Territory addresses. Orders shipping to these locations will be sent via USPS, which carries no guaranteed delivery timeframe, but typically take 4 weeks.

Once a tracking number has been assigned, your order has been finalized and is in the shipping process.

Our order cutoff time is 12pm EST. Orders placed after 12pm EST ship the next business day.

Please refer to the carrier’s website for additional details regarding service guarantees and delivery conditions.

FedEx does not count weekends, holidays or the day your order ships towards shipping time. If Your Order ships on Monday it will deliver on Wednesday. If your order is shipped Thursday it will deliver Monday.

*Hawaii and Alaska have 1 extra transit day

UPS does not count weekends or the day your order ships toward transit time. Please see below for estimated transit times of our available expedited shipping services via UPS:

Next Day Air: Delivery on the next business day. If your order ships on Monday it will deliver on Tuesday, if shipped on Friday it will deliver Monday. This is the only guaranteed delivery service we offer. Delivery guarantees do not cover weather delays, natural disasters, or other force majeure events. Shipping fee refunds are only available if UPS approves the claim. Customers must contact us in advance if they want to request Saturday delivery.

2nd Day Air: Delivery in 2 business days. If your order ships on Monday it will deliver Wednesday; if shipped on Thursday it will deliver Monday.

UPS Ground: Estimated transit time of 1–5 business days. UPS Ground is not available for shipments to Hawaii; in this case, the warehouse will choose an alternate carrier.

*Shipments to Hawaii and Alaska may require one additional business day beyond the stated transit timeframe.

All UPS delivery times are estimates provided by the carrier. Neven cannot guarantee delivery dates, and is unable to refund shipping fees unless the carrier approves a claim.

UPS does not deliver to PO Boxes, APO/FPO/DPO addresses, Puerto Rico, or other US Territories; these shipments are sent via USPS or an alternate carrier.

Neven headquarters is located in Melbourne, Florida and is proud to be part of the Space Coast in the beautiful sunshine state. All sunglass orders ship from our Melbourne facility while Rx Prescription orders are shipped from our trusted optical facility in Georgia to ensure timely and secure delivery.

Track your order: enter your order number and email address you used to place your order.

All domestic sunglass orders greater than $50 are shipped FREE unless alternate shipping is requested. The free shipping method will take approximately 5-7 business days to arrive for all addressed within the contiguous US. Orders shipped to Hawaii and Alaska have an estimated transit time of 2-4 weeks. APO/FPO and all other military addresses have an estimated transit time of 4 weeks. All orders under $50 are shipped by the method selected at checkout. Our order cutoff time is 12pm EST. All orders placed after 12pm EST are shipped the next business day.

Please allow an additional 4-5 business days for processing on prescription eyewear orders once all prescription details have been received and verified.

All international sunglass orders are shipped using the method chosen and should arrive within 10-12 business days. Customs and border patrol delays may impact this timetable.

FedEx shipping offer valid for deliveries to domestic street addresses only, not available for delivery to PO Box, APO, DPO, FPO, Puerto Rico or other US Territory addresses, these orders will be shipped USPS Priority Mail which is an expedited but not guaranteed delivery service. All FedEx shipment delivery times are subject to terms and conditions and blackout dates shown at FedEx.

*International orders are subject to customs clearance in which we have no control over.

There may be taxes, duties and/or VAT costs applied by customs towards your order before the delivery of your package. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by Neven. If you refuse the order, this may be either returned to sender or sent to customs and border patrol overflow. If a return to sender is processed and received back to our warehouse, a $8.95 USD restocking fee may be charged.

Any styles/colors that are labeled as “out of stock” should have a signup form to be notified when in stock. If no signup form is available then the item has been discontinued.

DON'T LOVE IT? RETURN/ECHANGE IT FOR FREE!*

If you don't absolutely love your new Nevens, send it back for a full refund or store credit within 30 days using our free, prepaid return shipping labels.

Click HERE to start your return/exchange request.

Your return will be processed within 3-5 business days of being delivered.

• One Return or Exchange: You can return OR exchange only once per order within 30 days of the purchase date. Everlast claims and exchange orders are not eligible for returns/exchanges.
• Return: To return items purchased under the Buy 1 Get 2 Free™ offer for a refund, you must send back all 3 pairs together. *Prorated returns cannot be processed.
• Exchange: If you only want to exchange for different pairs, you do not need to send all 3. Simply submit a request for the ones you wish to exchange and select the new pairs that we will ship out upon receipt of your package to the warehouse.
• Condition of Items: Items must be in their original, unused condition. If there are signs of use, a $10 fee may be deducted from your refund.
• Packaging: Please return items in their original packaging, including the cloth pouch, box, and included hard case (Cosmic & 23 styles only).
• Shipping: Once you print the return label, make sure to mail the items within 10 days. Late returns will not be accepted.
• Non-Returnable Items: Mystery Box pairs, jewelry, eyewear straps, and hard cases cannot be returned. These items are Final Sale and cannot be returned or exchanged.

Start the return/exchange process.

*International customers are responsible for their return postage due to customs limitations

To ensure a smooth transaction, please send us your tracking details.

Your return will be processed in the order which it was received. Typically this is within 3-5 business days of being delivered back to our warehouse. Our team inspects and processes all packages prior to being refunded. After your return has been processed it will typically take 2-5 days for the funds to show on your bank statement.

• Fedex , Amazon Shipping, UPS or USPS for domestic orders
• Fedex, UPS, USPS for international orders - Final delivery may be completed by your local post office.

Please contact us with the correct address by clicking HERE ASAP. But hurry, if the item has already been shipped, unfortunately there is nothing we can do.

If your package is returned to Neven marked as undeliverable or return to sender, a reshipping fee will be required.

Yes, we sure do! All APO/FPO and Military orders will be shipped via USPS Priority Mail, which is an expedited but not guaranteed delivery service. APO/FPO and all other military addresses have an estimated transit time of 4 weeks.

Unfortunately, orders cannot be edited once you receive tracking information. If a change needs to be made before you receive a tracking email, then please contact us HERE as soon as possible.

If you’re having issues with your delivery please contact support by clicking HERE.

Oh no, looks like your order was sent back to us here at NEVEN.

This can happen if the carrier has made several delivery attempts unsuccessfully or there was an issue with the address. Below are your options for what we can do upon receiving your package back at our warehouse.

Once we get your order back, we can gladly re-ship it to you for a small fee of $6.95 for domestic USA or $8.95 for International; this simply covers the shipping costs for your package being returned and a situation that was out of our control as well as yours.

If you prefer a refund, we can gladly process that for you less the above mentioned fees to cover what we were charged.

All Neven sunglasses come with a 30-day Satisfaction Guarantee. If you're 100% not satisfied, you may submit for a Return / Exchange HERE within 30 days of purchase.

This includes all manufacturer's defects, including but not limited to: broken hinges, lens blemishes or peeling, loose or bent nose pieces, breaking or defective arms, frame cracking, etc.

However, this Guarantee is only valid for 30 days from the date of purchase and does not include any damage from typical wear and tear. For example: scratched lenses, sun/heat damage, breakage as a result of stepping/sitting on them, lens(es) popping out, etc. Refer to our Everlast Guarantee for more information.

Don’t worry! We’ve got you covered with Neven’s exclusive Everlast Guarantee. If your sunglasses have been lost, stolen, or broken, you can submit a claim for a new pair of the exact same style/color as your original purchase. If that color is no longer available, you can choose a pair of the same style in a different color. If that style is no longer available then you can choose any pair of equal or lesser value. (Limit to two time usage per pair).

*Customers are responsible for a one time processing fee of $12.50 per pair for domestic orders and $25 per pair for international order replacements.

*Original orders must include a NVN order number, Amazon order number or proof of purchase from one of our authorized retail partners. The Everlast Guarantee does not cover purchases from EBay, Mercari, Poshmark or other third parties who are not authorized retailers.

**For Prescription Everlast claims, please see the Prescription FAQ section, as the above does not apply to Rx orders