Shipping Policy

We are still processing orders at normal speed, however please understand that there may be transit delays via USPS and FedEx due to the impact of COVID-19. Shipping providers have updated their policies. Please check with your selected carrier for the most up to date information. For most carriers, shipping estimates and guarantees are currently suspended. 

Delivery times shown at checkout are provided by the carrier and are estimates only. We do not provide money-back guarantees. If you have a strict deadline for the receipt of your purchase, we recommend selecting a guaranteed delivery service such a Federal Express Overnight or Priority Mail Express.

We attempt to ship all orders within one business day of receipt of a complete order, and orders placed before noon central time are usually shipped out the same day. Orders are shipped Monday – Friday except for holidays.
Shipping times shown at checkout are estimates based upon information provided by the shipping carriers. If you need expedited shipping to meet specific delivery times, we strongly recommend selecting a guaranteed service like Fedex Overnight/2 Day service (not Ground or Home Delivery), or USPS Priority Mail Express.
Other options do not carry delivery guarantees from the carriers, they are only estimates of delivery time from our location. Your shipping cost will not be refunded if the delivery is made outside the estimated delivery times unless you select a guaranteed service.   

* FedEx shipping offer valid for deliveries to domestic street addresses only, not available for delivery to PO Box, APO, DPO, FPO, Puerto Rico or other US Territory addresses, these orders will be shipped USPS Priority Mail which is an expedited but not guaranteed delivery service. 

All orders placed before 1:00 pm EST will be shipped the same day M-F.  All orders placed Saturday and Sunday will be shipped on the next business day.

Florida, the beautiful sunshine state.

Click HERE and enter your order number and email address you used to place your order.

All domestic orders greater than $35 are shipped FREE unless alternate shipping is requested. The FREE SHIPPING delivery method will take 2-5 days to arrive. All orders under $35 are shipped in whichever method is requested.

All international orders are shipped using FedEx and should arrive within 7-10 days.

Fedex shipping offer valid for deliveries to domestic street addresses only, not available for delivery to PO Box, APO, DPO, FPO, Puerto Rico or other US Territory addresses, these orders will be shipped USPS Priority Mail which is an expedited but not guaranteed delivery service. All Fedex shipment delivery times are subject to terms and conditions and blackout dates shown at Fedex.

*International orders are subject to customs clearance in which we have no control over.

There may be taxes, duties and/or VAT costs applied by customs towards your order before the delivery of your package. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by Neven. If you refuse the order, you will not be refunded by Neven.

Any styles/colors that are labeled as “out of stock” should have a signup form to be notified when in stock. If no signup form is available then the item has been discontinued.

DON'T LOVE IT? RETURN IT FOR FREE!

If you don't absolutely love your new Nevens, send it back for a full refund or store credit within 30 days using our free, prepaid return shipping labels.

Click HERE to start your return request.

Your return will be processed within 3-5 business days of being delivered.

QUALIFICATIONS
•  Items must not have been worn or damaged.
•  Items must be in original condition and show no visible signs of use.
•  The items must be returned in their original packaging.

Your return will be processed within 3-5 business days of being delivered. After your return has been processed it will typically take 2-5 days for the funds to show on your bank statement.

•  Fedex or USPS for domestic orders
• Fedex for international orders

Please contact us with the correct address by clicking HERE ASAP. But hurry, if the item has already been shipped, unfortunately there is nothing we can do.

If your package is returned to Neven marked as undeliverable or return to sender, a reshipping fee will be required.

Yes, we sure do.

Unfortunately, orders cannot be edited. If a change needs to be made, then it can only be done by cancelling the order. If the order has already been shipped, nothing can be done.

Please contact support if an order needs to be cancelled.

If you’re having issues with your delivery please contact support by clicking HERE.

If you would like to cancel an order that has been refused or returned to us, the original shipping cost will be deducted from your refund amount.

All Neven sunglasses come with a 30-day Satisfaction Guarantee. If you’re 100% not satisfied please click HERE to begin the return process. This includes all manufacture defects, including: broken hinges, lens blemishes or peeling, loose or bent nose pieces, breaking or defective arms, frame cracking, etc.

However, this does not include any damage from typical wear and tear, for example: Scratched lenses, sun/heat damage, stepping or breaking them, popping out lenses…etc. See the Everlast Guarantee for information regarding this.

Don’t worry! We’ve got you covered with Neven’s exclusive Everlast Guarantee. If your sunglasses have been lost, stolen, or broken, you can submit your claim HERE for a new pair of the exact same style/color as your original purchase. If that color is no longer available, you can choose a pair of the same style in a different color. If that style is no longer available then you can choose any pair of equal or lesser value. (Limit to one time usage)

*Customer is responsible for a one time processing fee of $8.50 for domestic and $18 for international replacements.

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