FAQ

U.S. Shipping, Returns & Exchanges

All orders placed before 1:00 pm EST will be shipped the same day M-F.  All orders placed Saturday and Sunday will be shipped on the next business day.

Florida, the beautiful sunshine state.

Click HERE to track your order.

All domestic orders greater than $35 are shipped FREE unless alternate shipping is requested. The FREE SHIPPING delivery method will take 2-5 days to arrive. All orders under $35 are shipped in whichever method is requested.

All international orders are shipped using FedEx and should arrive within 7-10 days.

Fedex shipping offer valid for deliveries to domestic street addresses only, not available for delivery to PO Box, APO, DPO, FPO, Puerto Rico or other US Territory addresses, these orders will be shipped USPS Priority Mail which is an expedited but not guaranteed delivery service. All Fedex shipment delivery times are subject to terms and conditions and blackout dates shown at Fedex.

*International orders are subject to customs clearance in which we have no control over.

Any styles/colors that are labeled as “out of stock” should have a signup form to be notified when in stock. If no signup form is available then the item has been discontinued.

DON'T LOVE IT? RETURN IT FOR FREE!

If you don't absolutely love your new Nevens, send it back for a full refund or store credit within 30 days using our free, prepaid return shipping labels.

Click HERE to start your return request.

Your return will be processed within 3-5 business days of being delivered.

QUALIFICATIONS

• Items must not have been worn or damaged.
• Items must be in original condition and show no visible signs of use.
• The items must be returned in their original packaging.

Your return will be processed within 3-5 business days of being delivered. After your return has been processed it will typically take 2-5 days for the funds to show on your bank statement.

•  Fedex or USPS for domestic orders
• Fedex for international orders

Unfortunately, orders cannot be edited. If a change needs to be made, then it can only be done by cancelling the order. If the order has already been shipped, nothing can be done.

Please contact support by clicking HERE if an order needs to be cancelled.

If you’re having issues with your delivery please contact support by clicking HERE.

All Nevens come with a 30-day Satisfaction Guarantee. If you’re 100% not satisfied please click HERE to contact us. This includes all manufacture defects, including: broken hinges, lens blemishes or peeling, loose or bent nose pieces, breaking or defective arms, frame cracking, etc.

However, this does not include any damage from typical wear and tear, for example: Scratched lenses, sun/heat damage, stepping or breaking them, popping out lenses…etc. See the Everlast Guarantee for information regarding this.

Don’t worry! We’ve got you covered with Neven’s exclusive Everlast Guarantee. If your sunglasses have been lost, stolen, or broken, you can submit your claim HERE for a new pair of the exact same style/color as your original purchase. If that color is no longer available, you can choose a pair of the same style in a different color. If that style is no longer available then you can choose any pair of equal or lesser value. (Limit to one time usage)

*Customer is responsible for a one time processing fee of $8.50 for domestic and $18 for international replacements.

Yes, we sure do.

Please contact us with the correct address by clicking HERE ASAP. But hurry, if the item has already been shipped, unfortunately there is nothing we can do.

Order Status & Payment

Most of the time, if this happens, it is due to a typo or only a phone number was used at checkout! Please click HERE to contact us with your name, shipping address, and the email you'd like to use.

Please contact us by clicking HERE and providing us with a picture of your packing slip and the item received and we will get your sorted out ASAP.

Try the following:
• Double-check all card information
• Confirm your billing address (especially your zip code!)
• Still not working? Contact your bank and make sure there are no issues with your card.

Or, use another card or other forms of payment

Sales, Discounts & Gift Cards

You have a discount code? Awesome! Just enter your code in the “Discount code box” during the checkout process and click, apply. Your discount will then reflect in the total.

Only one code or promotion may be used per order. However, if you have a gift card, you can use a gift card and a code at the same time.

Yes.

If your code is invalid it means the code has expired or been used. If you feel this is a mistake please contact us by clicking HERE.

Product & Sizing

Of course you want your shades to fit that beautiful face of yours! Luckily, each style has a size guide on the product page. If you’re unsure of the measurements that’s okay too. The size guide also lists what face sizes they fit best.

For example:
• Small to medium sized faces
• Medium to large sized faces
• Average sized face

Oh no, we’re really sorry to hear that. Polarized lenses eliminate the amount of reflective light that enters the eye, not only reducing glare, but also making images appear sharper and clearer, increasing visual clarity and comfort.  This layer of protection may reduce visibility when looking at a tablet or smartphone.

If you’re not a fan, no worries, you can start your refund by clicking HERE.

Sorry to be the bearer of bad news, but we do not offer a prescription option at this time.

You bet they are! UV 400 provide nearly 100% protection from harmful ultraviolet light rays, blocking wavelengths up to 400 nanometers, including UVA and UVB rays. Ultraviolet, or UV, rays are electromagnetic radiation from the sun.

We sure are! Neven Eyewear are FDA approved and impact resistant. Registration # 3016757141 

International

If your package is at your country’s customs department, unfortunately, we cannot provide an estimated time for how long it will take them to process your package. There are packages that make it through customs inspections within a few days while other times they take a few weeks. We wish we had more control over this, but it’s completely out of our hands.  However once it clears customs, then it usually only takes 2-3 days for your local post office to deliver it. Thank you for being patient and we apologize for the inconvenience.

If your country is not listed in checkout, unfortunately we do not ship there at this time.

Neven does not charge additional fees for international orders, however, orders will be subjected to pay international duties & taxes for their respective countries. Customs policies vary widely from country to country; please contact your local customs office for specifics for your country.

Please note: Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages.

We cannot control and are not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance.

Right now, international customers are responsible for their return postage.

Please contact us with the correct address by clicking HERE ASAP. If the item has already been shipped, unfortunately there is nothing we can do.

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