FREQUENTLY ASKED QUESTIONS

For customers that place orders before 11am EST, we will do our very best to get your package out the same day. Orders placed after 11am EST will ship out on the following business day. Our warehouse is closed on weekends. All orders placed on Saturday or Sunday will be shipped on the next business day. For Public Holidays, your order will ship out the next business day.

Neven, located in Melbourne, Florida, is proud to be part of the Space Coast in the beautiful sunshine state, with Rx Prescription orders being shipped from our trusted facility in Georgia to ensure timely and secure delivery.

You can track your order with our order tracking tool. Simply enter your order number and email address you used when you place your order.

All domestic sunglass orders greater than $40 are shipped FREE unless alternate shipping is requested. The free shipping method will take approximately 2-5 business days to arrive for all addressed within the contiguous US. Orders shipped to Hawaii and Alaska have an estimated transit time of 2-4 weeks. APO/FPO and all other military addresses have an estimated transit time of 4 weeks. All orders under $40 are shipped by the method selected at checkout. Our order cutoff time is 11am EST. All orders placed after 11am EST are shipped the next business day.

Please allow an additional 2-3 business days for processing on prescription eyewear orders once all prescription details have been received and verified.

All international sunglass orders are shipped using the method chosen and should arrive within 10-12 business days. Customs and border patrol delays may impact this timetable.

FedEx shipping offer valid for deliveries to domestic street addresses only, not available for delivery to PO Box, APO, DPO, FPO, Puerto Rico or other US Territory addresses, these orders will be shipped USPS Priority Mail which is an expedited but not guaranteed delivery service. All FedEx shipment delivery times are subject to terms and conditions and blackout dates shown at FedEx.

*International orders are subject to customs clearance in which we have no control over.

FedEx does not count weekends or the day your order ships towards shipping time. If your order ships on Monday it will deliver on Wednesday. If your order is shipped Thursday it will deliver Monday. *Hawaii and Alaska have an extra transit day.

All shipping timeframes are generated by the carriers. Neven cannot guarantee delivery dates as package volume, weather disruptions and logistical issues can cause delays beyond our control.
Neven is not able to refund carrier shipping fees.

Customers who live locally, or are visiting Florida's Space Coast, are welcome to stop by our Melbourne facility to pick up orders during normal business hours.

Please contact us as soon as you place your order to let us know so we can prevent it from being shipped.

Any styles/colors that are labeled as “out of stock” should have a signup form to be notified when in stock. If no signup form is available then the item has been discontinued.

Our 2024 Holiday Return and Exchange period covers orders placed between November 26th, 2024 to December 20th, 2024. The return/exchange window is eligible until January 20th, 2025.

QUALIFICATIONS FOR DOMESTIC USA ORDERS

• One Return or Exchange: You can return OR exchange only once per order within 30 days of the purchase date. Everlast claims and exchange orders are not eligible for returns/exchanges.
• Return: To return items purchased under the Buy 1 Get 2 Free offer for a refund, you must send back all 3 pairs together. *Prorated returns cannot be processed.
• Exchange: If you only want to exchange for different pairs, you do not need to send all 3. Simply submit a request for the ones you wish to exchange and select the new pairs that we will ship out upon receipt of your package to the warehouse.
• Condition of Items: Items must be in their original, unused condition. If there are signs of use, a $10 fee may be deducted from your refund.
• Packaging: Please return items in their original packaging, including the cloth pouch, box, and included hard case (Cosmic & 23 styles only).
• Shipping: Once you print the return label, make sure to mail the items within 10 days. Late returns will not be accepted.
• Non-Returnable Items: Mystery Box pairs, jewelry, cleaning kits, sticker packs, stickers, eyewear straps, and hard cases cannot be returned. These items are Final Sale and cannot be returned or exchanged.
• If you purchased one of our 6 curated bundles, please contact us directly regarding all returns & exchanges

Start the return/exchange process.

*International customers are responsible for return postage.

Our 2024 Holiday Return and Exchange period covers orders placed between November 26th, 2024 to December 20th, 2024. The return/exchange window is eligible until January 20th, 2025.

• One Return or Exchange: You can return OR exchange only once per order within 30 days of the purchase date. Everlast claims and exchange orders are not eligible for returns/exchanges.
• Return: To return items purchased under the Buy 1 Get 2 Free offer for a refund, you must send back all 3 pairs together.
• Exchange: If you only want to exchange for different pairs, you do not need to send all 3. Simply submit a request for the ones you wish to exchange and select the new pairs that we will ship out upon receipt of your package to the warehouse.
• Condition of Items: Items must be in their original, unused condition. If there are signs of use, a $10 fee may be deducted from your refund.
• Packaging: Please return items in their original packaging, including the cloth pouch, box, and included hard case (Cosmic & 23 styles only).OK@
• Shipping: International customers are responsible for their own return postage due to customs forms requirements.
• Non-Returnable Items: Mystery Box pairs, jewelry, cleaning kits, sticker packs, stickers, eyewear straps, and hard cases cannot be returned. These items are Final Sale and cannot be returned or exchanged.
• If you purchased one of our 6 curated bundles, please contact us directly regarding all returns & exchanges

*International customers are responsible for their return postage due to customs limitations.

Please contact us if you have questions.

To ensure a smooth transaction, please send us your tracking details.

Start the return/exchange process.

DON'T LOVE IT? RETURN/EXCHANGE IT FOR FREE!*

QUALIFICATIONS FOR DOMESTIC USA ORDERS

• One Return or Exchange: You can return OR exchange only once per order within 30 days of the purchase date. Everlast claims and exchange orders are not eligible for returns/exchanges.
• Return: To return items purchased under the Buy 1 Get 2 Free offer for a refund, you must send back all 3 pairs together. *Prorated returns cannot be processed.
• Exchange: If you only want to exchange for different pairs, you do not need to send all 3. Simply submit a request for the ones you wish to exchange and select the new pairs that we will ship out upon receipt of your package to the warehouse.
• Condition of Items: Items must be in their original, unused condition. If there are signs of use, a $10 fee may be deducted from your refund.
• Packaging: Please return items in their original packaging, including the cloth pouch, box, and included hard case (Cosmic & 23 styles only).
• Shipping: Once you print the return label, make sure to mail the items within 10 days. Late returns will not be accepted.
• Non-Returnable Items: Mystery Box pairs, jewelry, cleaning kits, sticker packs, stickers, eyewear straps, and hard cases cannot be returned. These items are Final Sale and cannot be returned or exchanged.
• If you purchased one of our 6 curated bundles, please contact us directly regarding all returns & exchanges

Start the return/exchange process.

*International customers are responsible for return postage.

• One Return or Exchange: You can return OR exchange only once per order within 30 days of the purchase date. Everlast claims and exchange orders are not eligible for returns/exchanges.
• Return: To return items purchased under the Buy 1 Get 2 Free offer for a refund, you must send back all 3 pairs together.
• Exchange: If you only want to exchange for different pairs, you do not need to send all 3. Simply submit a request for the ones you wish to exchange and select the new pairs that we will ship out upon receipt of your package to the warehouse.
• Condition of Items: Items must be in their original, unused condition. If there are signs of use, a $10 fee may be deducted from your refund.
• Packaging: Please return items in their original packaging, including the cloth pouch, box, and included hard case (Cosmic & 23 styles only).OK@
• Shipping: International customers are responsible for their own return postage due to customs forms requirements.
• Non-Returnable Items: Mystery Box pairs, jewelry, cleaning kits, sticker packs, stickers, eyewear straps, and hard cases cannot be returned. These items are Final Sale and cannot be returned or exchanged.
• If you purchased one of our 6 curated bundles, please contact us directly regarding all returns & exchanges

*International customers are responsible for their return postage due to customs limitations.

Please contact us if you have questions.

To ensure a smooth transaction, please send us your tracking details.

Start the return/exchange process.

Your return will be processed in the order which it was received. Typically this is within 3-5 business days of being delivered back to our warehouse. Our team inspects and processes all packages prior to being refunded. After your return has been processed it will typically take 2-5 days for the funds to show on your bank statement.

• USPS, DHL, UPS or Fedex for domestic orders
• USPS, DHL, UPS for domestic or international orders
• FedEx, UPS, DHL for international orders (No PO Boxes)
• DHL / APC for international orders

All shipping timeframes are generated by the carriers (USPS, FedEx, UPS, DHL, APC) based on the rate selected during checkout. Neven cannot guarantee delivery dates as package volume, weather disruptions, logistical issues and customs/border patrol can cause delays beyond our control.

Our order cutoff time is 11am EST. All orders placed after 11am EST are shipped the next business day.
Neven is not able to refund carrier shipping fees. Please check the carrier website for more details on shipping timeframes.

The answer is yes if your order has not shipped. Please contact Neven Customer Service Team ASAP.

If your order has already been shipped, we're sorry, but we're unable to update your order.

If you're having issues with your delivery please contact our Customer Service Team.

If your order shows delivered and you have not received your package, please contact us within 7 days of delivery to initiate our Missing Package Protocol. If you do not contact us within 7 days of the courier's delivery date, you will need to file an Everlast Warranty Claim.

All Neven sunglasses come with a 30-day Satisfaction Guarantee. If you're 100% not satisfied, begin your Returns / Exchanges process.

This includes all manufacture's defects, including but not limited to: broken hinges, lens blemishes or peeling, loose or bent nose pieces, breaking or defective arms, frame cracking, etc.

However, this Guarantee is only valid for 30 days from the date of purchase and does not include any damage from typical wear and tear. For example: scratched lenses, sun/heat damage, breakage as a result of stepping/sitting on them, lens(es) popping out, etc. Refer to our Everlast Guarantee for more information.

Don’t worry! We’ve got you covered with Neven’s exclusive Everlast Guarantee. If your sunglasses have been lost, stolen, or broken, you can submit a claim for a new pair of the exact same style/color as your original purchase. If that color is no longer available, you can choose a pair of the same style in a different color. If that style is no longer available then you can choose any pair of equal or lesser value. (Limit to two time usage per pair)

*Customers are responsible for a one time processing fee of $12.50 per pair for domestic orders and $25 per pair for international order replacements.

*Original orders must include a NVN order number, Amazon order number or proof of purchase from one of our authorized retail partners. The Everlast Guarantee does not cover purchases from EBay, Mercari, Poshmark or other third parties who are not authorized retailers.

**For Prescription Everlast claims, please see the Prescription FAQ section, as the above does not apply to Rx orders.

Yes, we sure do! All APO/FPO and Military orders will be shipped via USPS Priority Mail, which is an expedited but not guaranteed delivery service. APO/FPO and all other military addresses have an estimated transit time of 4 weeks.

Please contact us with the correct address ASAP. Please note that if your order has already shipped from our facility, there's nothing we'll be able to do.

Oh no, looks like your order was sent back to us here at NEVEN.

This can happen if the carrier has made several delivery attempts unsuccessfully or there was an issue with the address. Below are your options for what we can do upon receiving your package back at our warehouse.

Once we get your order back, we can gladly re-ship it to you for a small fee of $4.95 for domestic USA or $7.95 for International; this simply covers the shipping costs for your package being returned and a situation that was out of our control as well as yours.

If you prefer a refund, we can gladly process that for you less the above mentioned fees to cover what we were charged.

We offer many ways to pay for your order including: Credit/Debit Cards, ShopPay, Amazon Pay, PayPal, Google Pay and Apple Pay

Installments with Afterpay is a service that allows you to make purchases now and pay for them over time. Afterpay is a buy now, pay later lender that divides your total purchase amount into four biweekly payments. With Afterpay, you can place your order with putting down 25% of the total price. To learn more, visit www.afterpay.com

Most of the time, if this happens, it is due to a typo or only a phone number was used at checkout. Please contact us with your name, shipping address and the email you'd like to use.

Please contact us with information about what you ordered and what you received and we will get you sorted out ASAP.

Please note that in some cases we may require you to provide us with a photo of your packing slip along with the contents you received.

Try the following:
• Double-check all card information
• Confirm your billing address (especially your zip code!)
• Still not working? Contact your bank and make sure there are no issues with your card.

Or, use another card or other forms of payment

You have a discount code? Awesome! Just enter your code in the “Discount code box” during the checkout process and click, apply. Your discount will then reflect in the total.

Only one code or promotion may be used per order. However, if you have a gift card, you can use a gift card and a code at the same time.

Yes.

If your code is invalid it means the code is expired or has already been used.

Please feel free to contact us if you feel this is in error.

We understand that finding the perfect fit for your shades is important to you. That's why each style on our website comes with a size guide on its product page, which provides you with measurements to help determine the best fit for your face; or view all of our Fit Guides by frame.

In addition to the size guide, we also have size options (small, medium, large) available as a filter on our collection page, making it even easier for you to find the perfect fit for your face. Simply use the filter to show only the styles that fit your face size. If you have any further questions or concerns regarding sizing, please feel free to contact our Customer Service Team for assistance.

Polarized sunglasses are coated with a chemical filter that reduces glare and eye strain. They may look darker when you look through them, but polarization actually enhances color and clarity of everything you see through the lenses, improving your vision and safety in the sun. Nevens come without the hefty price tag, so your outdoor activities and experiences are that much more fun!

Ultraviolet Light or UV can cause damage to your eyeballs, whether it’s from short-term or long-term exposure. All of our sunglasses have the UV400 protection built into the lenses, which is essential to blocking 99 to 100% of UV Light. Invest in your eye health and upgrade your style with Neven!

This anti-smudge coating creates an oil, dirt, dust, fingerprint resistant surface that is easy to clean and maintain.

We’re proud to say that most of our sunnies and frames are manufactured using TR90 (a Swiss technology non-toxic thermoplastic material that’s incredibly durable, flexible and lightweight). TR90 makes Neven eyewear resilient to everyday damage, and so lightweight with a barely-there feel.
Read more about TR90.

American National Standards Institute (ANSI) is a nonprofit organization that oversees the standards and rules about quality and construction of good and products, as well as product testing.

The Z87 is a form of Impact Testing of your eyewear, it helps ensure safety and quality of your eyewear. Our glasses pass the ANSI Z87 test not the ANSI Z87.1. Read more about the difference.

This coating gives your sunglasses a velvety soft texture, enhancing the water resistance and offering a more comfortable fit.

When in and out of salty water your sunglass lenses (especially the mirrored lenses) are vulnerable to saltwater damage. Our Anti-Saltwater coating ensures that your polarized sunnies live on for longer so you can splash around in the salt water worry-free.

The Drop Ball Test, also known as the Basic Impact Test, is a test regulated by the United States Food & Drug Administration (FDA) which determines the safety of your eyewear. To pass the test and receive mandatory certification, lenses from each shipment must withstand the impact of a 5/8 inch steel ball dropped 50 inches; without cracks, chips, or fractures.

You bet they are! UV 400 provide nearly 100% protection from harmful ultraviolet light rays, blocking wavelengths up to 400 nanometers, including UVA and UVB rays. Ultraviolet, or UV, rays are electromagnetic radiation from the sun.
Read more about UV400 protection.

Oh no! We’re really sorry to hear that.

Polarized lenses eliminate the amount of reflective light that enters the eye, not only reducing glare, but also making images appear sharper and clearer, increasing visual clarity and comfort. This layer of protection may reduce visibility when looking at a tablet or smartphone.

If you're 100% not satisfied, begin your Returns / Exchanges process.

Polycarbonate frames offer optimum impact resistance and eye protection, that’s why the material is usually associated with sport and safety type glasses.

We’re all exposed to increased screen usage time, smart phones, tablets, computers. All screens give off a significant amount of blue light, which may cause eye strain, leading to headaches, fatigue, and even disruption of sleep. Blue Light glasses help filter out the blue light to reduce the fatigue and strain associated with screen time.
Read more about Blue Light glasses.

Blue Light glasses filter a percentage of blue light emitting from our devices’ screens (and we all have one). Your device is here to stay, blue light glasses can help reduce the potential eye damage from prolonged exposure to the high-energy blue wavelengths omitting from your screen.
Read more about the benefits of Blue Light Glasses.

We sure are! Neven Eyewear sunglasses are FDA approved and impact resistant.
Registration #3021468330 

We ship to most countries. If your country is not listed in checkout, unfortunately we do not ship there at this time.
Please note that prescription eyewear is not available outside the U.S.

For customers that place orders before 11am EST, we will do our very best to get your package out the same day. Orders placed after 11am EST will ship out on the following business day.

Our warehouse facility is closed on weekends and all U.S. major public holidays. All orders placed Saturday and Sunday will be shipped on the next business day. For public holidays, your order will ship out the next business day.

All shipping timeframes are generated by the carriers (FedEx, UPS, DHL) based on the rate selected during checkout. Neven cannot guarantee delivery dates as package volume, weather disruptions, logistical issues and customs/border patrol can cause delays beyond our control.

All international order greater than $40 are shipped FREE unless alternate shipping is requested.
The international FREE SHIPPING delivery method will take approximately 10-12 business days to arrive, but is not guaranteed by the carrier.
Customs and border patrol delays may impact this timetable.
All orders under $40 are shipped in whichever method is requested.

FedEx/UPS shipping is offered for deliveries to valid street addresses only, based on regional zones and not available for delivery to PO Box, APO, DPO, FPO, Puerto Rico or other US Territory addresses. In the rare event that FedEx/UPS is unable to deliver to your area, we will ship your package via an alternative carrier such as USPS. All FedEx/UPS shipment delivery times are subject to terms and conditions and blackout dates shown at FedEx and UPS respective sites.

*International orders are subject to customs clearance and duties and taxes in which we have no control over.

Neven is not able to refund carrier shipping fees.
Please check the carrier website for more details on shipping timeframes.

Neven does not charge additional fees for international orders, however, orders may be subjected to international duties & taxes for their respective countries which the customer is responsible for paying. Customs policies vary widely from country to country; please contact your local customs office for specifics for your country.

Neven cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance.

*Please note FedEx will only hold packages for up to 5 (five) days to allow time for taxes and duties to be paid based on your country. Past this time period, packages are either sent back or destroyed based on the border patrol policy of your country.

If you choose to refuse a package due to not wanting to pay duties and taxes, we can offer a refund for the cost of the item(s) minus the original shipping fee and a $25 processing fee - - we must receive the package back to have a refund issued.

If the package is not returned to our warehouse facility, a refund is not possible.

Please note that it is the responsibility of the Customer to be aware of, and pay, any applicable duties and taxes required by their country’s Customs Regulations.

*If the customer does not respond or provide payment for the duties and taxes within a certain time frame (as determined by Customs or Border Patrol), the package may be destroyed, and no refund will be issued. We recommend that customers research their country’s Customs Regulations and factor in any potential duties and taxes when making a purchase.

*Please note FedEx will only hold packages for up to five (5) days to allow time for taxes and duties to be paid based on your country. Past this time period, packages are either sent back or destroyed based on the Border Patrol policy of your country.

Currently, we do not ship prescription glasses internationally.

Our 2024 Holiday Return and Exchange period covers orders placed between November 26th, 2024 to December 20th, 2024. The return/exchange window is eligible until January 20th, 2025.

• One Return or Exchange: You can return OR exchange only once per order within 30 days of the purchase date. Everlast claims and exchange orders are not eligible for returns/exchanges.
• Return: To return items purchased under the Buy 1 Get 2 Free offer for a refund, you must send back all 3 pairs together.
• Exchange: If you only want to exchange for different pairs, you do not need to send all 3. Simply submit a request for the ones you wish to exchange and select the new pairs that we will ship out upon receipt of your package to the warehouse.
• Condition of Items: Items must be in their original, unused condition. If there are signs of use, a $10 fee may be deducted from your refund.
• Packaging: Please return items in their original packaging, including the cloth pouch, box, and included hard case (Cosmic & 23 styles only).OK@
• Shipping: International customers are responsible for their own return postage due to customs forms requirements.
• Non-Returnable Items: Mystery Box pairs, jewelry, cleaning kits, sticker packs, stickers, eyewear straps, and hard cases cannot be returned. These items are Final Sale and cannot be returned or exchanged.
• If you purchased one of our 6 curated bundles, please contact us directly regarding all returns & exchanges

*International customers are responsible for their return postage due to customs limitations.

Please contact us if you have questions.

To ensure a smooth transaction, please send us your tracking details.

Start the return/exchange process.

Right now, international customers are responsible for their return postage. Please contact us if you have questions.
To ensure a smooth transaction, please send us your tracking details.

• One Return or Exchange: You can return OR exchange only once per order within 30 days of the purchase date. Everlast claims and exchange orders are not eligible for returns/exchanges.
• Return: To return items purchased under the Buy 1 Get 2 Free offer for a refund, you must send back all 3 pairs together.
• Exchange: If you only want to exchange for different pairs, you do not need to send all 3. Simply submit a request for the ones you wish to exchange and select the new pairs that we will ship out upon receipt of your package to the warehouse.
• Condition of Items: Items must be in their original, unused condition. If there are signs of use, a $10 fee may be deducted from your refund.
• Packaging: Please return items in their original packaging, including the cloth pouch, box, and included hard case (Cosmic & 23 styles only).OK@
• Shipping: International customers are responsible for their own return postage due to customs forms requirements.
• Non-Returnable Items: Mystery Box pairs, jewelry, cleaning kits, sticker packs, stickers, eyewear straps, and hard cases cannot be returned. These items are Final Sale and cannot be returned or exchanged.
• If you purchased one of our 6 curated bundles, please contact us directly regarding all returns & exchanges

*International customers are responsible for their return postage due to customs limitations.

Please contact us if you have questions.

To ensure a smooth transaction, please send us your tracking details.

Start the return/exchange process.

If your package is at your country’s customs department, unfortunately, we cannot provide an estimated time for how long it will take them to process your package. There are packages that make it through customs inspections within a few days while other times they take a few weeks. We wish we had more control over this, but it’s completely out of our hands.  However once it clears customs, then it usually only takes 2-3 days for your local post office to deliver it. Thank you for being patient and we apologize for the inconvenience.

*Please note FedEx will only hold packages for up to 5 (five) days to allow time for taxes and duties to be paid based on your country. Past this time period, packages are either sent back or destroyed based on the border patrol policy of your country.

All prices on our website are listed to the nearest dollar in U.S. dollars (USD [$]) by default. Our store automatically converts the currency during checkout based on the shipping address. After the shipping address has been set, customers will see the total cost of their purchase in their local currency.

Your credit card company will convert the USD amount to your local currency using the exchange rate at the time of purchase. Please note that exchange rates may fluctuate and the final amount charged may vary slightly from the original USD price.

Yes, all transactions on our website are processed in USD. Your credit card company may apply a foreign transaction fee if you are using a card issued outside of the United States in addition to any foreign currency exchange rates.

Unfortunately, we are not able to change the currency of an order once it has been placed.

Please contact us with the correct address by clicking HERE ASAP. If the item has already been shipped, unfortunately there is nothing we can do.

Yes. If you have a current valid prescription from an U.S. domestic eye care professional, you can use it to order glasses online at Neven.

No. Contact lens prescriptions are not the same as eyeglass prescriptions. While they both measure your vision, the prescriptions are often different due to variations in how the lenses sit on the eye. It's important to have a separate eyeglass prescription for purchasing glasses.

Unfortunately, we do not accept insurance to cover the cost of your prescription glasses. However, you can purchase prescription glasses with Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).

Yes. Here's how you can use your FSA or HSA to buy prescription glasses:

• If you have a FSA or HSA debit card, enter your information at checkout, just like you would a normal credit card.
• If you don't have a FSA or HSA debit card, you can use your own credit/debit card, then print your itemized order receipt and submit it to your provider along with a reimbursement form or any other required documents.

No, the Buy 1 Get 2 Free deal only applies to our regular sunglasses, not prescription eyewear.

Orders placed with a submitted prescription (and considered complete) will begin processing the next business day.

For orders with a prescription submitted later, or requiring additional information, processing will start the next business day once the order is deemed a complete prescription order.

Please allow 4-5 business days (excluding holidays) for processing prescription eyewear. Each pair of Rx eyewear is fabricated per individual prescription and is required to pass multiple points of inspection before it can be released for shipping.

Please note that while our Eyewear Techs strive to stay within this timeframe, some orders may need additional processing time if they do not immediately pass quality testing.
Orders which contain both non-prescription items AND prescription eyewear will receive two(2) tracking numbers. All prescription orders ship from our optical lab facility.

We want you to love your new Neven Eyewear, but we get it – prescriptions can be complicated. If there was an error on our part, you are able to return your prescription glasses/sunglasses within 30 days of your order. Prescription glasses/sunglasses are not able to be exchanged.

Everlast does not apply to prescription glasses like it does for non-prescription sunglasses. We do offer a one-time credit of 50% towards a replacement pair of current full price prescription glasses within one (1) year of purchase.

Submit a claim.

We are sorry to hear that.
Please verify if the prescription you provided us is correct on the Order Confirmation email you would have received, then contact us so we can advise you on your next step.

Unfortunately, wearing glasses comes with a slight adjustment period; especially for first-time wearers. Some people may experience headaches and sore or tired eyes during the first few days. If you continue to experience headaches after two[2] weeks, this may be a result of having an incorrect prescription, digital eye strain or you may need your frames adjusted so they are properly centered on each eye and recommend contacting a local optician or eyewear professional for assistance. Or, if you experience any discomfort with your frames, please feel free to contact us.

We are sorry to hear your glasses arrived damaged. Please contact us to verify we have the correct prescription information and we will fulfill a replacement pair for you.

Please contact us ASAP to correct your prescription prior to our technicians fulfilling your order.

It's generally recommended to have your prescription checked by an eye care professional every one to two years; or as recommended by your eye doctor.
Regular eye exams help ensure that your prescription is up-to-date and that any changes in your vision are addressed promptly.
We require that your prescription is valid and up-to-date when placing your order for prescription glasses or sunglasses.

That's a good question! It could have been for multiple reasons; simply contact us and our staff can help troubleshoot your prescription order.

Once your order ships, you’ll receive an email containing your tracking number.
If your order contained both sunglasses or accessories AND prescription eyewear, you will receive two tracking numbers. All prescription orders ship from our domestic partner facility.

No, we do not ship any prescription glasses internationally. Additionally, we require a current valid prescription from a U.S. domestic eye care professional on all prescription orders. We do not accept foreign prescriptions at this time.

We can fill most single vision and progressive prescriptions for eyeglasses and sunglasses. However, there may be certain prescriptions or lens options that require additional verification or customization. If you have any questions about whether we can fill your prescription, please contact our customer support team for assistance.

We offer three different lenses for you to chose from: Standard (CR-39), Impact Resistant (polycarbonate) and High-Index (1.67). Availability of these materials are dependent on your prescription type, frame, and lens color selection.

Some frames contain lens shapes that are not suitable for prescription lenses.
View our entire Prescription Eyewear collection; it is very possible that you might find a frame with similar style and colors.

Yes. All of our prescription glasses use the same high-quality TR90 frames as our non-prescription sunglasses. However, the lenses are different for prescription; including any applied customizations.

Unfortunately, we do not offer this service at this time.

When selecting frames, factors to consider include your face shape, personal style, and lifestyle needs.
If you are still unsure what to choose, we recommend consulting an eye care professional who can offer guidance on frame styles that complement your features and accommodate your prescription.

If you need adjustments or repairs for your glasses, you can visit a local optician or eyewear professional for assistance. Many opticians offer these services free of charge or for a nominal fee. If you encounter any issues with your glasses, please contact us for further assistance.

To keep your prescription glasses in good condition, it's important to clean them regularly with a mild soap and water solution or a lens cleaner specifically designed for eyeglasses. Store them in your protective case when not in use, and avoid placing them face down on hard surfaces to prevent scratching.

Yes, but not within the same order. You can only submit 1 prescription per order.
When ordering glasses for someone else, make sure you reset your saved prescription as well as have that persons accurate prescription information and pupillary distance (PD) measurement.

Yes! Neven Eyewear, LLC is a 100% real company; we are a registered business in the state of Florida, registered with the U.S. Food and Drug Administration and are a Better Business Bureau A-Rated Company.

Our BOG2F offer has raised this question from some people before. Trust us, this offer is the best around. We firmly believe that a stylish, polarized pair of sunglasses should not break the bank. We also know first hand the pain of losing our "bans and jims" to the Atlantic Ocean and it hurts to see $250 go down in the drink.

How do we do it? How can we do a Buy 1, Get 2 Free? Simple... Neven is not in the business of ripping you off like some of our competitors; we'd rather pass the savings to you - especially in these economic times.

Whether at the beach, pool, boating, running, jumping, skipping and hanging at the park - be sure to protect your eyes! Our team wear their sunnies All. The. Time.

If you live locally or happen to be in the area, you can stop by our office and say "Hello!"

Feel free to contact us with any questions.

Yes! We ship out three (3) pairs of eyewear for the price of one (1).

To qualify for this promotion, you must add all three (3) pairs to your cart; the discount will automatically apply.

**Please note the mystery pair is not included in the Buy 1 Get 2 Free promotion.

Mystery Pair is an item you can add to cart that our staff picks at random.

This item can not be added to a Buy 1, Get 2 FREE deal.

Mystery Pairs are unavailable for Returns or Exchanges and are Final Sale

Sure thing. Hit these numbers on your dial pad: 321-399-1661
Keep in mind, we don't have live agents available by phone so leave us a message and someone from our awesome customer service team will reach out ASAP

Neven's worldwide operations and headquarters is located along the sunny Space Coast in Melbourne, Florida.

If you are in the area and want to stop by to say 'Hello!" to the team, drop us a line; we'll be sure to have some cold drinks ready!

Here at Neven, we take customer service seriously; just check out our reviews.

If you have a question, comment, feedback, the name of a good local restaurant or just want to schmooze, reach out to us anytime.

As always, we appreciate all your support.
Be Excellent to Each Other.