FAQ

U.S. Shipping, Returns & Exchanges

For customers that place orders before 11am EST, we will do our very best to get your package out the same day. Orders placed after 11am EST will ship out on the following business day. All orders placed Saturday and Sunday will be shipped on the next business day.

Neven is located in Indialantic, Florida. We are proud to be part of the Space Coast in the beautiful sunshine state.

Click HERE to track your order.

All domestic orders greater than $35 are shipped FREE unless alternate shipping is requested. The FREE SHIPPING delivery method will take 2-5 days to arrive. All orders under $35 are shipped in whichever method is requested.

All international orders are shipped using the method chosen and should arrive within 7-10 days.

Fedex shipping offer valid for deliveries to domestic street addresses only, not available for delivery to PO Box, APO, DPO, FPO, Puerto Rico or other US Territory addresses, these orders will be shipped USPS Priority Mail which is an expedited but not guaranteed delivery service. All Fedex shipment delivery times are subject to terms and conditions and blackout dates shown at Fedex.

*International orders are subject to customs clearance in which we have no control over.

FedEx does not count weekends or the day your order ships towards shipping time. If Your Order ships on Monday it will deliver on Wednesday. If your order is shipped Thursday it will deliver Monday.

Sure, if you live locally or are visiting Indialantic, FL you are welcome to stop by our office and pick up your order. Please contact us HERE to arrange a time. Our fridge is stocked to help beat the Florida heat.

Any styles/colors that are labeled as “out of stock” should have a signup form to be notified when in stock. If no signup form is available then the item has been discontinued.

DON'T LOVE IT? RETURN/EXCHANGE IT FOR FREE!*

QUALIFICATIONS

• Items must not have been worn or damaged. If items are worn, damaged, or not returned in the original packaging a $10 fee will be charged.
• Items must be in original condition and show no visible signs of use.
• The items must be returned in their original packaging.
• Must be returned or exchanged within 30 days of order date.

For Exchanges please choose exchange and select the pair you would like with during the process.

To start a return/exchange click HERE.

*1 Return/Exchange per original order. If purchased on Buy 1 Get 2 Pairs Free all items must be returned or it will be treated as an exchange. Once return label is printed items must be postmarked within 10 days. If items are not sent back within timeframe we can no longer except.

Mystery Box Items Can Not Be Returned

Your return will be processed within 3-5 business days of being delivered. After your return has been processed it will typically take 2-5 days for the funds to show on your bank statement.

•  Fedex or USPS for domestic orders
• Fedex for international orders

The answer is yes if your order has not shipped. Please contact support HERE ASAP.

If your order has already been shipped, we are sorry, but we will not be able to update your order.

If you’re having issues with your delivery please contact support by clicking HERE.

If your order shows delivered and you have not received your package, please contact us HERE

Lost orders will be reshipped. Stolen packages require an online police report. If you choose to have a refund issued rather than a reshipment your shipping will not be refunded. Reshipments will be shipped with our FREE shipping method.

All Nevens come with a 30-day Satisfaction Guarantee. If you’re 100% not satisfied please click HEREto contact us. This includes all manufacture defects, including: broken hinges, lens blemishes or peeling, loose or bent nose pieces, breaking or defective arms, frame cracking, etc.

However, this does not include any damage from typical wear and tear, for example: Scratched lenses, sun/heat damage, stepping or breaking them, popping out lenses…etc. See the Everlast Guarantee for information regarding this.

Don’t worry! We’ve got you covered with Neven’s exclusive Everlast Guarantee. If your sunglasses have been lost, stolen, or broken, you can submit your claim HERE for a new pair of the exact same style/color as your original purchase. If that color is no longer available, you can choose a pair of the same style in a different color. If that style is no longer available then you can choose any pair of equal or lesser value. (Limit to two time usage)

*Customer is responsible for a one time processing fee of $11.50 for domestic and $20 for international replacements.

Yes, we sure do.

Please contact us with the correct address by clicking HERE ASAP. But hurry, if the item has already been shipped, unfortunately there is nothing we can do.

From time to time orders are returned to sender. When this happens, your order will be shipped back to Neven, and once received, the cost of the glasses can be refunded, or if you would like them reshipped, the new postage cost will be applied and invoiced.

Order Status & Payment

We offer many ways to pay for your order including: Credit/Debit Cards, ShopPay, Amazon Pay, PayPal, Google Pay and Apple Pay

Most of the time, if this happens, it is due to a typo or only a phone number was used at checkout! Please click HERE to contact us with your name, shipping address, and the email you'd like to use.

Please contact us by clicking HERE and providing us with a picture of your packing slip and the item received and we will get your sorted out ASAP.

Try the following:
• Double-check all card information
• Confirm your billing address (especially your zip code!)
• Still not working? Contact your bank and make sure there are no issues with your card.

Or, use another card or other forms of payment

Sales, Discounts & Gift Cards

You have a discount code? Awesome! Just enter your code in the “Discount code box” during the checkout process and click, apply. Your discount will then reflect in the total.

Only one code or promotion may be used per order. However, if you have a gift card, you can use a gift card and a code at the same time.

Yes.

If your code is invalid it means the code has expired or been used. If you feel this is a mistake please contact us by clicking HERE.

Product & Sizing

Of course you want your shades to fit that beautiful face of yours! Luckily, each style has a size guide on the product page. If you’re unsure of the measurements that’s okay too. The size guide also lists what face sizes they fit best.

For example:
• Small to medium sized faces
• Medium to large sized faces
• Average sized face

Polarized sunglasses are coated with a chemical filter that reduces glare and eye strain. They may look darker when you look through them, but polarization actually enhances color and clarity of everything you see through the lenses, improving your vision and safety in the sun. Nevens come without the hefty price tag, so your outdoor activities and experiences are that much more fun!

Ultraviolet Light or UV can cause damage to your eyeballs, whether it’s from short-term or long-term exposure. All of our sunglasses have the UV400 protection built into the lenses, which is essential to blocking 99 to 100% of UV Light. Invest in your eye health and upgrade your style with Neven!

This anti-smudge coating creates an oil, dirt, dust, fingerprint resistant surface that is easy to clean and maintain.

We’re proud to say that most of our sunnies and frames are manufactured using TR90 (a Swiss technology non-toxic thermoplastic material that’s incredibly durable, flexible and lightweight). TR90 makes Neven eyewear resilient to everyday damage, and so lightweight with a barely-there feel.

American National Standards Institute (ANSI) is a nonprofit organization that oversees the standards and rules about quality and construction of good and products, as well as product testing. The Z87 is a form of Impact Testing of your eyewear, it helps ensure safety and quality of your eyewear. Our glasses pass the ANSI Z87 test not the ANSI Z87.1. For a deeper dive into this click HERE.

This coating gives your sunglasses a velvety soft texture, enhancing the water resistance and offering a more comfortable fit.

When in and out of salty water your sunglass lenses (especially the mirrored) lenses are especially vulnerable to saltwater damage. Our Anti-Saltwater coating ensures that your polarized sunnies live on for longer so you can splash around in the salt water worry-free.

Also known Basic Impact Test is a test administered by the Food and Drug Administration (FDA) to determine the safety of your eyewear. We won’t bore you with the requirements of the actual test (Google is available for the curious ones) but in short - impact resistance of glasses/lenses is an essential criteria to be met in the Unites States.

You bet they are! UV 400 provide nearly 100% protection from harmful ultraviolet light rays, blocking wavelengths up to 400 nanometers, including UVA and UVB rays. Ultraviolet, or UV, rays are electromagnetic radiation from the sun.

Sorry to be the bearer of bad news, but we do not offer a prescription option at this time.

Oh no, we’re really sorry to hear that. Polarized lenses eliminate the amount of reflective light that enters the eye, not only reducing glare, but also making images appear sharper and clearer, increasing visual clarity and comfort.  This layer of protection may reduce visibility when looking at a tablet or smartphone.

If you’re not a fan, no worries, you can start your exchange or return by clicking HERE.

Polycarbonate frames offer optimum impact resistance and eye protection, that’s why the material is usually associated with sport and safety type glasses.

We’re all exposed to increased screen usage time, smart phones, tablets, computers. All screens give off a significant amount of blue light, which may cause eye strain, leading to headaches, fatigue, and even disruption of sleep. Blue Light glasses help filter out the blue light to reduce the fatigue and strain associated with screen time.

Blue Light glasses filter a percentage of blue light emitting from our devices’ screens (and we all have one). Your device is here to stay, blue light glasses can help reduce the potential eye damage from prolonged exposure to the high-energy blue wavelengths omitting from your screen.

We sure are! Neven Eyewear are FDA approved and impact resistant. Registration # 3021468330 

International

If your package is at your country’s customs department, unfortunately, we cannot provide an estimated time for how long it will take them to process your package. There are packages that make it through customs inspections within a few days while other times they take a few weeks. We wish we had more control over this, but it’s completely out of our hands.  However once it clears customs, then it usually only takes 2-3 days for your local post office to deliver it. Thank you for being patient and we apologize for the inconvenience.

If your country is not listed in checkout, unfortunately we do not ship there at this time.

Neven does not charge additional fees for international orders, however, orders will be subjected to pay international duties & taxes for their respective countries. Customs policies vary widely from country to country; please contact your local customs office for specifics for your country.

Please note: Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages.

We cannot control and are not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance.

Right now, international customers are responsible for their return postage.

Please contact us with the correct address by clicking HERE ASAP. If the item has already been shipped, unfortunately there is nothing we can do.

Miscellaneous

Yes! Neven is 100% a real company. We are a registered business in the state of Florida and are also registered with the FDA. People ask us this all the time since our BOGO offer is the best around. We firmly believe that a quality, stylish, polarized pair of sunglasses should not break the bank. We know first hand the pain of losing our " bans and jims" to the Atlantic Ocean and it hurts to see $250 go down in the drink. How do we do it? How can we do a Buy 1, Get 2 free? Its simple. NEVEN is not ripping you off like the competition. We are ok with passing the savings to you, and we can take a little haircut. Our team lives in sunny Florida, we wear our sunnies All.The.Time. Whether at the beach, pool, boating, running, jumping, skipping and hanging at the park -be sure to protect your eyes- we dont leave home without a pair. If you live locally, you can stop by our office and meet the team. Contact us HERE if you have any questions.

Yes! We totally ship out 3 pairs of eyewear for the price of 1. And we always add a free gift as a token of our appreciation.

Sure thing. Hit these numbers on your dialpad. 321-350-0177
If we dont pick up - leave a message and we will call you back.

Neven worldwide operations and headquarters is located in Indialantic, Florida . We walk the walk and talk the talk, living the beach lifestyle along the Space Coast in sunny, Florida. If you are in the area and want to stop by and say hi to the team, click HERE, and we will have some cold drinks at the ready to beat the heat and humidity!

Here at Neven we take customer service seriously, just check out our reviews. If you do have a question, comment, feedback, the name of a local resturant we should try or just want to schmooze, reach out HERE, and we will respond. We appreciate all your support. Be Excellent to Each Other.

This is an item you can add to cart that our staff picks at random.

This item can not be added to a buy 1 get 2 FREE deal.

This item can also not be returned

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