Viper XL

Don’t worry! We’ve got you covered with Neven’s exclusive Everlast Guarantee™. If your frames have been lost, stolen, or broken, you can submit a claim for a new pair of the exact same style/color as your original purchase. If that color is no longer available, you can choose a pair of the same style in a different color. If that style is no longer available then you can choose any pair of equal or lesser value. (Limit to two time usage per pair)

*Customers are responsible for a one-time processing fee of $15 per pair for domestic orders and $25 per pair for international order replacements.
**Original orders must include a NVN order number, Amazon order number or proof of purchase from one of our authorized retail partners. The Everlast Guarantee™ does not cover purchases from EBay, Mercari, Poshmark or other third parties who are not authorized retailers.
***For Everlast Guarantee™ claims on Prescription Eyewear and Readers, we offer a one-time credit of 50% towards a replacement pair of current full price prescription glasses or readers within one (1) year of purchase.

All Neven frames come with a 30-day Satisfaction Guarantee. If you're 100% not satisfied, begin the Return/Exchange process.

This includes all manufacturer's defects, including but not limited to: broken hinges, lens blemishes or peeling, loose or bent nose pieces, breaking or defective arms, frame cracking, etc.

This Guarantee is only valid for 30 days from the date of purchase and does not include any damage from typical wear and tear. For example: scratched lenses, sun/heat damage, breakage as a result of stepping/sitting on them, lens(es) popping out, etc. Refer to our Everlast Guarantee™ for more information.

Unfortunately, we do not accept insurance to cover the cost of your prescription glasses. However, you can purchase prescription glasses with Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).

Here's how you can use your FSA or HSA to buy prescription glasses:

• If you have a FSA or HSA debit card, select the "Flex - Pay with HSA/FSA" payment option and complete the instructions on their secure payment portal.
• If you don't have a FSA or HSA debit card, you can use your own credit/debit card, then print your itemized order receipt and submit it to your provider along with a reimbursement form or any other required documents.

*Please note that HSA/FSA cards typically will not work if you have non-prescription items in your cart. You cannot use your HSA/FSA card to purchase items from our site such as readers, cases, cleaning kits, or eyewear straps.