Don’t worry! We’ve got you covered with Neven’s exclusive Everlast Guarantee. If your frames have been lost, stolen, or broken, you can submit a claim for a new pair of the exact same style/color as your original purchase. If that color is no longer available, you can choose a pair of the same style in a different color. If that style is no longer available then you can choose any pair of equal or lesser value. (Limit to two time usage per pair)
*Customers are responsible for a one-time processing fee of $12.50 per pair for domestic orders and $25 per pair for international order replacements.
**Original orders must include a NVN order number, Amazon order number or proof of purchase from one of our authorized retail partners. The Everlast Guarantee does not cover purchases from EBay, Mercari, Poshmark or other third parties who are not authorized retailers.
***For Everlast claims on Prescription Eyewear and Readers, please see the Prescription FAQ section, as the above does not apply to Rx orders or readers.
